A Turkish customer, who had made a reservation to Limak Lara De Luxe Hotel & Resort through a UK-based online portal due to its cheaper rates, was charged an additional 120 euros upon arrival at the hotel for their holiday. When the customer inquired about the reason for this charge, they were informed by the hotel staff that it was due to their nationality. In response, the guest stated that he would pay the amount on the condition that "nationality difference" be written on the invoice, and after making the payment, he shared the invoice on social media.
The incident sparked significant social outcry, with social media users subjecting Turks to severe criticism for alleged discrimination. Both the Ministry of Culture and Tourism and the hotel group issued statements regarding the matter. The Ministry announced that a plea was requested from the hotel and legal proceedings were initiated, while Limak Hotels defended the incident as a misunderstanding.
Statement of Culture and Tourism Ministry
“Following the incident regarding a hotel reservation in Antalya, which has also been reflected on social media, our Ministry has formally requested an official defense from the hotel, and an inspector has been assigned for the inspection to be conducted.
Upon completion of the inspection and examination at the hotel, necessary legal actions will be taken in accordance with the relevant legislation.”
Statement of Limak Hotels
“Due to a news article circulating in the media today regarding Limak Lara Hotel, we feel the need to issue a statement. It deeply troubles us all, and we wish to inform the public regarding content based on unverified information.
First and foremost, we sincerely apologize to the public for the phrase 'nationality difference,' which has caused misunderstandings. The use of this phrase, which exceeded its intended purpose, and its use without foreseeing sensitivities, deeply saddens us due to its careless nature.
In the field of our service, there can be no discriminatory attitudes or behaviors contrary to the concept of equality.
The misleading reservation mentioned in the article was made on April 14, 2024, for two individuals from Türkiye through a website based in the UK. Upon the guests' arrival at the hotel, it was understood that one person was a citizen of Romania, the reservation was falsely represented as being made from Türkiye, and incorrect information was provided. Consequently, a price difference arose, which was communicated to our guests. Such price discrepancies can occur due to regional and seasonal promotions.
Therefore, the issue revolves around the resulting price difference, and the reflection of the amount as 'nationality difference' has changed the scope of the incident.
We reiterate our sincerest apologies for the misunderstood phrase and present the matter for the public's judgment.”
Allegations that Limak Hotels discriminate against Turks created great controversy. The topic was TT on the social media platform X.
